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Call Center Manager

Duncan, SC

Job Category: Customer Service Job Number: 49110 Full-time/Part-time: Full-time

Job Description

Salary: $65k to $80k

What is your perfect fit?

  • Would you like a later start to the work day?
  • Is a generous amount of PTO attractive to you in a position?

If this describes you, then we need to talk.

What your future day will look like:

  • Set contact center goals, delegate to customer service team for weekly implementation and review
  • Produce monthly reports on productivity, quality, and sales
  • Design and manage call routing systems
  • Handle multi-channel tasks including Phone, Chat, E-mail, Marketplace, and E-Commerce Orders
  • Manage customer interactions, including Returns, complaints, and low scored surveys
  • Ability to work a daily schedule of 10am to 7pm

Benefits Offered:

  • Health/Dental
  • PTO
  • Paid Holiday

Type: Direct Hire

To be a champion in this role, you will need:

  • 3 years of supervisory call center experience
  • Proficiency in an ERP system; Epicor, Netsuite or Infor, a plus
  • Experience in a fast paced, high order volume environment; B2B business supplies sales, a plus
  • Ability to work a daily schedule of 10am to 7pm

We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we ask that you give us 1-2 business days to review your experience and skills. You will then hear back from one of our recruiting professionals on your next step. If you are checking in to see what types of roles we have, please consider reaching out to your recruiter instead. We will happily update your file and make sure we are considering you for all roles your experience is a perfect fit for!

Meet Your Recruiter

Kate Malewich

Kate joined Godshall in 2023 with 10 years of experience in Non-Profit, HR and Community Relations. With a passion for building strong client relationships, Kate enjoys helping teams find their ideal talents. Outside of work, she finds joy in quality time with her husband, Billy, and infant son, Ryan, and you can often find her exploring estate sales in search of unique fine china pieces. She is a journalism graduate from Auburn University, in the fall you can find her cheering on the Auburn Tigers, too – War Eagle!

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About Duncan, SC

Explore exciting job opportunities around Duncan, South Carolina, and be part of a thriving community that offers a perfect blend of career growth and quality of life. Known for its charming small-town atmosphere and proximity to the stunning Blue Ridge Mountains, Duncan presents a unique appeal for job seekers looking to elevate their careers while enjoying outdoor adventures. Discover local gems like the Chapman Cultural Center in nearby Spartanburg, catch a show at the Peace Center in Greenville, or savor the region's famous barbecue and sweet tea. With easy access to Greenville-Spartanburg International Airport and major highways, this area is not just a job destination but a lifestyle choice. Begin your journey today towards a fulfilling career in Duncan!