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Client Services Performance Manager

Greenville, SC

Job Category: Customer Service Job Number: 48537 Full-time/Part-time: Full-time

Job Description

Salary: $45K-$55K

What is your perfect fit?

  • Would you like to work for a fun and collaborate environment?
  • Do you like giving back to the community?
  • Do you enjoy wearing jeans to work?
  • Do you want to be part of company profit sharing?

If that describes you, we need to talk!

What your future day will look like:

  • Analyze performance trends to identify success and areas of opportunity in client segments
  • Responsible for understanding client performance expectations. Must have the ability to translate client results and rankings into definable action items for increasing performance and market share
  • Relay needed actions for continuing superior client performance to all internal staff to execute performance initiatives
  • Effectively track product, state, and/or client level variances in production through thorough analysis in Excel or Word with any potential/needed output in an effective and understandable format
  • Raise feedback or issues received from clients to manager, teams or executive (depending on situation and proper escalation) for consistent management of responses and necessary changes
  • Identify opportunities for efficiencies, profits and risk identification
  • Performance Manager will be responsible for day-to-day communications with assigned clients related to supporting business placed with company
  • Establish a course of action to accomplish a long-range goal or vision allocating resources, defining intermediate goals and contingencies that are based on logical assumptions and information and that take resources, constraints, and organization values into consideration
  • Liaison between client and business operations to effectively communicate and resolve client concerns related to performance and/or operations
  • Analyze existing processes and procedures to develop and implement new and innovative ways to perform client performance functions
  • Ability to support departmental processes outside of daily scope
  • Ability to consistently manage follow-up to ensure completion of actions outside their own control
  • Ability to efficiently move between departmental process while maintaining a consistent level of productivity and integrity of work.

Benefits Offered:

  • Full health benefits
  • Competitive PTO and Holidays
  • Profit sharing

Type: Direct

To be a champion in this role, you will need:

  • High School Diploma required; Bachelor s Degree preferred but not required
  • Prefer prior client or firm management experience, prior work experience in the accounts receivables or consumer finance sector is preferred but not required
  • Proficient user of Microsoft Office Suite
  • Superior written and verbal communication skills.
  • Ability to effectively manage relationships at multiple levels to achieve client and company goals
  • Ability to present information clearly and concisely to others (customers, clients, associates, and the leadership team)
  • Ability to interact well with others and show respect for alternative viewpoints
  • Committed to achieve goals. Shows enthusiasm and commitment
  • Ability to multitask and prioritize appropriately
  • Probes facts, analyzes issues and makes systematic and rational judgments based on relevant information
  • Ability to think creatively and develop innovative solutions
  • Strong commitment to outstanding customer service
  • High level of attention to detail and accuracy
  • Ability to independently prioritize tasks and manage time.
  • Self-motivated to get the job done and at finding information necessary to execute
  • Ability to be nimble and adapt to frequent change

We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we ask that you give us 1-2 business days to review your experience and skills. You will then hear back from one of our recruiting professionals on your next step. If you are checking in to see what types of roles we have, please consider reaching out to your recruiter instead. We will happily update your file and make sure we are considering you for all roles your experience is a perfect fit for!

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.

Meet Your Recruiter

Catherine Culler

Catherine Culler joined the Godshall recruiting team back in 2000. Graduating from Clemson University with a degree in marketing, she started her career as a District Manager for ADP before moving into pharmaceutical sales. She is heavily involved in the community serving as a member on the Women of St. Francis Foundation, South Carolina Upstate Paralegal Association, and actively involved at her church First Presbyterian. Catherine is a wife and mother to three children, a zealous runner, and a cycle instructor at the Caine Halter YMCA.

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