Search Jobs
Customer Service and Forecasting Analyst
Employment Type:
Direct Hire
Job Category: Customer Service
Job Number: 32377
Full-time/Part-time: Full Time
Job Description
Salary: $60-67K
Is this your perfect fit?Â
- Are you motivated by delivering high-quality customer service while going beyond order management to proactively analyze trends, anticipate needs, and ensure customers receive accurate, timely support?
- Do you have strong experience building and maintaining demand forecasts using sales history, customer insights, and internal assumptions—translating complex data into clear, actionable plans that improve accuracy and business performance?
- Do you thrive in roles that bridge Sales, Operations, and Finance, ensuring alignment between customer expectations and operational planning to support informed decision-making and sustainable growth?
If that describes you, we need to talk!
What your future day will look like:
- Prepare short- and mid-term forecasts by customer and product, leveraging sales data, customer input, and internal assumptions to drive reliable planning.
- Review variances between forecasts, orders, and actual demand to identify root causes, highlight risks, and recommend corrective actions.
- Build, maintain, and continuously improve forecasting and reporting dashboards using Excel and Power BI to increase visibility and decision-making accuracy.
- Process customer orders, pricing updates, credits, and rebates with a high level of accuracy while maintaining up-to-date records in CRM and ERP systems (SAP preferred).
- Track customer service metrics and demand trends to proactively support allocation, supply planning, and performance improvement initiatives.
- Partner with Sales and Operations to align demand assumptions and customer expectations, serving as a key customer contact and escalating or tracking unresolved issues as needed.
Benefits Offered:
- Full benefits including medical, dental, 401k, PTO, holiday pay and bonus
Type: Direct
To be a champion in this role, you will need:
- Bachelor’s degree in business, Finance, Supply Chain, Analytics, or related field preferred.
- Minimum 2 years of experience in customer service, demand planning, forecasting, or analytical roles.
- Advanced Excel skills required (pivot tables, formulas, data analysis).
- Experience preparing forecasts or demand plans is strongly preferred.
- Power BI or similar reporting tool experience is a plus.
- Strong analytical thinking, attention to detail, and problem-solving skills.
- Ability to communicate data-driven insights clearly to non-technical stakeholders.
- SAP and CRM experience preferred but not required.
We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we will review your experience and skills. You will then hear back quickly with the next steps.
If you have already spoken with Godshall, please reach out to your recruiter. We will happily update your file and make sure we are considering you for all roles your experience and skills are a perfect fit for.
Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.
Meet Your Recruiter
Ginny Beach
VP of Operations
Ginny Beach has been a member of the Godshall team since 1994. She currently oversees all recruiting and staffing operations for Godshall. Prior to working at Godshall, Ginny worked as a recruiter in the Philadelphia area. She has a master's degree from the University of Maryland and a bachelor's degree from the College of Charleston. Like a lot of her colleagues, she is also a Certified Staffing Professional through the American Staffing Associate. She currently serves on the Advisory Board of the Salvation Army, the Board of Directors of the Better Business Bureau of the Upstate, and the Business Advocacy Committee of the Chamber of Commerce. She has also served on the Board of Connections, Women Leaders of the Upstate, and has been involved with United Way's Success By 6 campaign. Ginny continues to have a passion for understanding the needs of the companies we serve and matching candidates with a great career. In her spare time, she enjoys running, cycling, and spending time with her husband and two children.
Share This Job:
Related Jobs:
About Simpsonville, SC
Ready to embark on an exciting career journey in Simpsonville, South Carolina? This charming town offers job seekers a blend of southern hospitality and thriving opportunities. With its proximity to Greenville's vibrant art scene, the Peace Center for the Performing Arts, and Falls Park on the Reedy, Simpsonville provides a perfect balance of work and play. Explore job listings in this region to discover the unique charm of Simpsonville and the growth potential it holds for your career. Join us in Simpsonville and be part of this dynamic community!