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Customer and Collections Representative

Greenville, SC

Job Category: Customer Service Job Number: 49167 Full-time/Part-time: Full-time

Job Description

Salary: $17.15/hour

What is your perfect fit?

  • Want to work for one of the coolest companies in town?
  • Do you enjoy giving back to the community?
  • Do you enjoy teambuilding events with company picnics and basketball games?
  • Would you like you pet to have a work day in the office?
  • Would you like to have bonus and growth potential?

If that describes you, we need to talk!

What your future day will look like:

  • The representative role is a position with a primary focus serving consumers via inbound or outbound phone calls. .
  • The objective is to help the consumer in account resolution, including but not limited to balance or settlement in full negotiations, payment plan creation, dispute resolution, etc.
  • Call Quality is a high priority for the Representative; expected monthly results should exceed 90% with minimal compliance infractions.
  • 95% System Utilization and focus on phone work: Inbound / Outbound calls, call documentation, call escalations, account maintenance, etc.
  • Meet determined KPIs: Inbound / Outbound calls per hour, and conversion and kept rates and dollars collected within 10% of Leader.
  • Come to work daily prepared to solve problems that arise from unique circumstances.
  • Understand the importance of working with the consumer at an individual level to reach a personalized solution that best fits their needs that ensures the best outcome for both the consumer and company
  • Update consumers accounts with precision to ensure all outcomes of the call are documented.
  • Hours are Monday-Thursday 9a-6:30p and Friday 9a-4p

Benefits Offered:

  • Health/Dental/Vision
  • Retirement
  • Profit sharing
  • PTO
  • Paid holidays

Type: Temp to hire

To be a champion in this role, you will need:

  • Superior written and verbal communication skills including proficiency in Microsoft programs
  • Must be flexible and willing to work with all levels of staff in a collaborative and partnership approach
  • Ability to thrive in a team environment
  • Able to pick up on new information quickly and accurately and apply to calls
  • Ability to gather information and make a quick decision
  • Demonstrates in their work and communication company s core principles
  • Must be punctual and reliable for their work schedule
  • Must be comfortable meeting deadlines
  • High School diploma required; some college preferred, however not required

We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we ask that you give us 1-2 business days to review your experience and skills. You will then hear back from one of our recruiting professionals on your next step. If you are checking in to see what types of roles we have, please consider reaching out to your recruiter instead. We will happily update your file and make sure we are considering you for all roles your experience is a perfect fit for!

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.

Meet Your Recruiter

Corie Burleson

Corie Burleson started her career in the recruiting industry after graduating with a degree in criminal justice from Kennesaw State University in 2011.

Her interests outside of work include exercise, dancing, and spending time outdoors with her husband. She also has a passion for animals and loves to cook.

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