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Level 2 Desktop Support
Employment Type:
Direct Hire
Job Category: Information Technology
Job Number: 32530
Full-time/Part-time: Full Time
Job Description
Salary: $60-70K
Is this your perfect fit?
What your future day will look like:
Benefits offered:
To be a champion in this role, you will need:
We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we will review your experience and skills. You will then hear back quickly with the next steps.
If you have already spoken with Godshall, please reach out to your recruiter. We will happily update your file and make sure we are considering you for all roles your experience and skills are a perfect fit for.
Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.
Is this your perfect fit?
- Do you enjoy owning core IT systems while partnering closely with leadership to keep technology secure, stable, and reliable?
- Are you energized by solving complex technical problems and supporting both end users and infrastructure at a higher level?
- Would a hybrid role supporting a corporate headquarters environment align well with how you like to work?
What your future day will look like:
- Oversee Tier I and II helpdesk operations, including administration of the ticketing platform and escalation support.
- Manage and support Microsoft 365 applications, user access, and system configurations.
- Perform advanced troubleshooting for hardware, software, and network issues using remote and onsite diagnostic techniques.
- Maintain and secure core systems such as document storage platforms, databases, and endpoint environments.
- Support LAN and WAN operations across corporate and satellite office locations.
- Collaborate with security partners, vendors, and leadership to strengthen system reliability, documentation, and IT policies.
Benefits offered:
- Strong benefit package!
- Medical Insurance
- 401K
- PTO, holiday pay
- EAP
- Pet Insurance
To be a champion in this role, you will need:
- 3 years of hands-on experience administering and supporting enterprise level IT systems and infrastructure
- Background working in helpdesk, system administration, or technical support roles with progressive responsibility
- Strong knowledge of Microsoft environments, including Microsoft 365 and Office applications
- Familiarity with security practices, patching, system maintenance, and documentation standards
- Experience supporting database driven platforms (such as property or enterprise management systems) preferred
- Microsoft certifications or active progress toward certification required
We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we will review your experience and skills. You will then hear back quickly with the next steps.
If you have already spoken with Godshall, please reach out to your recruiter. We will happily update your file and make sure we are considering you for all roles your experience and skills are a perfect fit for.
Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.
Meet Your Recruiter
Katherine Ericson
Recruiter
Katherine Ericson came to Godshall with over 10 years of experience in marketing for healthcare and commercial real estate in Charlotte, NC. In addition to being a graduate of Wake Forest University, she earned her CSP(Certified Staffing Professional). She’s been with Godshall for over 19 years and focuses her efforts in recruiting for Marketing/PR talent, IT professionals, Software Engineers, UI/UX developers, and Business/Data Analysts. She is involved in the Greenville Tech Marketing Advisory Board, ECPI Advisory Board and Tech After Five. Outside of work, Katherine enjoys reading and travelling as much as she can with her husband and two grown children!
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