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Call Center Operations Manager
Employment Type:
Direct Hire
Job Category: Operations Manager
Job Number: 32382
Full-time/Part-time: Full Time
Job Description
Salary: $70-80K
Is this your perfect fit?
If that describes you, we need to talk!
What your future day will look like:
Benefits Offered:
Type: Direct
To be a champion in this role, you will need:
know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we will review your experience and skills. You will then hear back quickly with the next steps.
If you have already spoken with Godshall, please reach out to your recruiter. We will happily update your file and make sure we are considering you for all roles your experience and skills are a perfect fit for.
Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.
Is this your perfect fit?
- You thrive in fast?paced, high?pressure environments where decisive action, urgency, and strong performance management are essential to keeping daily call center operations running smoothly.
- You’re a hands?on leader who excels at building accountable, high?performing teams, partnering closely with supervisors and cross?functional groups to drive consistency, quality, and operational results.
- You lead with integrity, respect, creativity, as well as accountability when needed. Corporate culture in this office promotes training and employee development.
If that describes you, we need to talk!
What your future day will look like:
- Lead, coach, and develop a high-performing team by setting clear expectations, delivering timely feedback and corrective action, and completing regular 90?day and annual performance reviews.
- Monitor operational KPIs and service levels throughout the day, responding quickly to performance dips, staffing needs, and workflow issues to maintain consistency and quality.
- Communicate priorities and changes with clarity and urgency, ensuring supervisors and frontline teams stay informed, aligned, and equipped to act—especially in fast-moving situations.
- Oversee staffing, administrative, and compliance workflows, including interviewing, hiring, onboarding, attendance tracking, timecard approvals, adherence to policies, and maintaining accurate process documentation.
- Collaborate cross-functionally to resolve issues and escalate risks early, while preparing operational reports for leadership and driving engagement through recognition, incentives, and team-focused initiatives.
Benefits Offered:
- Monthly bonus potential
- Paid Time Off & Paid Holidays
- Medical, Dental, Vision, Disability, and Employer-Paid Life Insurance
- Health Savings Account (HSA) eligibility
- 401(k) plan with Safe Harbor match
- Employee Assistance Program
Type: Direct
To be a champion in this role, you will need:
- Associate's or Bachelor's degree
- Proven call center operations experience in a leadership role for 3-5 years
- Full understanding of partnering closely with HR on policies and procedures
- Bilingual (English & Spanish) preferred
- Proficiency with call center technologies, phone systems, and standard software applications
- Technical and analytical skills with reporting – PowerBI, SQL and heavy excel preferred
know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we will review your experience and skills. You will then hear back quickly with the next steps.
If you have already spoken with Godshall, please reach out to your recruiter. We will happily update your file and make sure we are considering you for all roles your experience and skills are a perfect fit for.
Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.
Meet Your Recruiter
Katherine Ericson
Recruiter
Katherine Ericson came to Godshall with over 10 years of experience in marketing for healthcare and commercial real estate in Charlotte, NC. In addition to being a graduate of Wake Forest University, she earned her CSP(Certified Staffing Professional). She’s been with Godshall for over 19 years and focuses her efforts in recruiting for Marketing/PR talent, IT professionals, Software Engineers, UI/UX developers, and Business/Data Analysts. She is involved in the Greenville Tech Marketing Advisory Board, ECPI Advisory Board and Tech After Five. Outside of work, Katherine enjoys reading and travelling as much as she can with her husband and two grown children!
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Discover exciting job opportunities in the vibrant area surrounding Greenville, South Carolina! Flourishing with a burgeoning job market and a welcoming community, Greenville beckons with its charming blend of Southern hospitality and dynamic urban life. Nestled in the foothills of the Blue Ridge Mountains, this scenic city boasts a rich cultural tapestry with landmarks like Falls Park on the Reedy, the Peace Center, and the Greenville County Museum of Art. Indulge in the region's vibrant culinary scene, catch shows at the renowned Bon Secours Wellness Arena, or root for the Greenville Drive baseball team at Fluor Field. Embrace a work-life balance with easy access to outdoor recreation at Paris Mountain State Park, the Swamp Rabbit Trail, and the scenic Lake Hartwell. Begin your next career chapter in Greenville, where endless possibilities await! Explore our job listings today.