Salary: $50K-$60K + Bonus

What is your perfect fit?

Do you enjoy making clients happy!

Work with technology clients to ensure they are getting the best results.

If that describes you, we need to talk!

What your future day will look like:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide product and service information to customers.
• Resolve customer complaints by investigating the problem and providing appropriate solutions.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Maintain accurate customer records and account information.
• Collaborate with other team members to ensure a seamless customer experience.
• Setup Technology Business Reviews with Clients for the VP of Sales.
• Maintain a services matrix of all clients to identify opportunities of services that current clients do not have.
• Build and maintain relationships with our top 50 clients.
• Identify & Lead Initiatives to Improve on all KPIs & Performance Metrics
• Accountable to KPIs & Metrics that will include things such as Client Satisfaction Scores (CSAT), Team Happiness, as well as intangible metrics that align with things such as our Company Core Values

Benefits Offered:

• $100 gift card for every birthday!
• Generous incentives for reaching Team and Company Goals
• We have Health / Dental and Vision covered!
• Stocked Kitchen in the office.
• An easy-going environment and culture (we all enjoy what we do)
• The flexibility to work from home some days (we run a Hybrid office)
• A Stand-Up Desk and High-Powered Laptop
• A Proactive Approach to Ongoing Training to help you develop life-long skills.

Type: Direct Hire

To be a champion in this role, you will need:

• Great Communications skills, founded in being a good listener.
• Experience in Scheduling and Resource Management
• IT Literate Basic to Medium User level
• A deep desire to deliver an amazing Client Experience
• The ability to speak both Geek and Human
• The ability to keep up with & adapt to the fast-paced IT world.
• Great Attitude!

NICE TO HAVE

• Experience using a Ticketing system and/or PSA Tool
• Skills in Strategic & Resource Planning with an ability to think and plan.
• Experience and knowledge of working with the Microsoft 365 Platform
• Client Experience Certifications such as Helpdesk Habits etc.
• Experience working for a Managed Service Provider (MSP) or IT Support Business.

We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we ask that you give us 1-2 business days to review your experience and skills. You will then hear back from one of our recruiting professionals on your next step. If you are checking in to see what types of roles we have, please consider reaching out to your recruiter instead. We will happily update your file and make sure we are considering you for all roles your experience is a perfect fit for!

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.