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Tech Support

Greenville, SC

Job Category: Customer Service Job Number: 49494 Full-time/Part-time: Full-time

Job Description

Salary: $26 - $28 Hourly

What is your perfect fit?

  • Is your goal to work for a growing and competitive global company with strong employee tenure?
  • Are you keen on growing your career in a fun and family oriented environment?
  • Are you looking to start a new role quickly? This company is hiring immediately!

If that describes you, we need to talk!

What your future day will look like:

  • Provide comprehensive technical support to customers and stakeholders, handle customer inquiries and complaints regarding component parts, warranties, product performance, and order tracking.
  • Manage sales orders for replacement parts, including order creation, acknowledgment, and shipment.
  • Facilitate the return process for goods, including completing Return Materials Authorizations and managing undamaged parts returned in error.
  • Collaborate with other departments and distributors to tailor services to customer needs, maintain communication with field sales, and alert management to emerging issues or trends.
  • Assist with the Customer Maintenance process by updating Special Handling Information, setting up new customers in the ERP system, and generally maintaining current data in our customer records.

Benefits Offered:

  • Weekly pay through Godshall!
  • Company offers a great benefits package once hired on!

Type: Temp to Hire

To be a champion in this role, you will need:

  • 3+ years of technical experience in related field
  • Proficiency in Microsoft Office
  • Ability to pass background check
  • High School Diploma or GED required

We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we ask that you give us 1-2 business days to review your experience and skills. You will then hear back from one of our recruiting professionals on your next step.

If you are checking in to see what types of roles we have, please consider reaching out to your recruiter instead. We will happily update your file and make sure we are considering you for all roles your experience is a perfect fit for!

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.

Meet Your Recruiter

Katherine Ericson
Recruiter

Katherine Ericson came to Godshall with over 10 years of experience in marketing for healthcare and commercial real estate in Charlotte, NC.  In addition to being a graduate of Wake Forest University, she recently earned her CSP(Certified Staffing Professional)  She’s been recruiting for over 18 years now at Godshall and focuses her efforts in Marketing and IT. She is involved in the PMI Palmetto Chapter and the Greenville Tech Marketing Advisory Board.  Outside of work, Katherine is heavily involved in Read Up Greenville, an annual celebration of young adults/middle grade books and authors. She believes reading is one of the most important ways to expand the minds of teens!

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About Greenville, SC

Discover exciting job opportunities in the vibrant area surrounding Greenville, South Carolina! Flourishing with a burgeoning job market and a welcoming community, Greenville beckons with its charming blend of Southern hospitality and dynamic urban life. Nestled in the foothills of the Blue Ridge Mountains, this scenic city boasts a rich cultural tapestry with landmarks like Falls Park on the Reedy, the Peace Center, and the Greenville County Museum of Art. Indulge in the region's vibrant culinary scene, catch shows at the renowned Bon Secours Wellness Arena, or root for the Greenville Drive baseball team at Fluor Field. Embrace a work-life balance with easy access to outdoor recreation at Paris Mountain State Park, the Swamp Rabbit Trail, and the scenic Lake Hartwell. Begin your next career chapter in Greenville, where endless possibilities await! Explore our job listings today.